As an entrepreneur/business owner, it is a known fact that customers are one of the major reasons people go into business. Every successful business owner will tell you that in order for you to grow in business, you need to learn how to attract customers and know how to keep them as well.
One of the biggest desire of humans is complete recognition, to be well recognized and respected wherever they go. Humans constantly have this need to feel loved, recognized and appreciated which is why people will do anything to feel loved, to have power, status, money, beauty, and the rest.
The struggle applies to everything even in businesses. As a business owner/entrepreneur, if a customer comes to your premises to make patronage or call over the phone to make an order and all you could do when you come in contact with them is to give a cold welcome/respond - not even a smile or exchange of pleasantries.
As a business owner, if your relationship with your customers is poor, best believe they will pretty much, stop patronizing you sooner than you expect and take their patronage where they feel welcome and appreciated.
So you need to master the art of making customers feel special and satisfied with your service at all time. This article will share with you tips on how to keep your customers loyal to your business.
[b]BE FRIENDLY [/b]
There is so much going on in the world, the least you can do is be that friendly person who eases worries away even if it is only for a minute or a day. So if you are known to be a friendly business owner, you will have customers coming to you at their own free will.
Been observant will earn you a lot of points in your business. All you need to do is pay attention to little details concerning your customers. Let them know that you truly care about their welfare and if there is something you can do to help them out from time to time, please do it. It might seem like too much but believe me when I say it will be beneficial to your business in the long run.
Note that, I am not saying you should start solving all the problems of your customers. Show genuine concern and only offer to help when you can.
[b]BE RESPECTFUL [/b]
One thing customers value aside getting a good price is being treated with respect. If you intend to keep your customers loyal to your brand/business, you got to know how to treat your customers right. Businesses need customer referrals in order to survive, so you must at all times treat customers with respect no matter their status.
If your business relationship with customers leaves them feeling disrespected or irrelevant, they would definitely stop coming. Nobody wants to continue going to a place where they are not wanted, people would rather take their money where it is wanted.
[b]INCREASE THE BENEFIT OF BUYING FROM YOU [/b]
Customers love to always get value for their money. As an entrepreneur, you need to be prepared to give your customers full satisfaction whenever they make patronage.
The benefits of buying from you from you may vary, for example; if a customer buys a product from you and at the end of the day or week, the product refused to work and wasn't durable. Now, the question is who beats the loss?the customer or yourself? and can they return it?will you be able to give them their money back or replace the product to a better one?
All these are a scenario you need to be prepare for and come up with ways to reduce the risk of buying from you because customers love stress free products and they want to know they can count on you (reliable after-sales support system). Doing this will surely build their trust in you and you can count in their patronage at any time.